Legal notice

Willclean Cleaning Services

Registered office

Colbrook, Coat Road
Martock, Somerset TA12 6EY

Contact details
Tel:  01935 592701 01935 592701
E-mail: willclean4@gmail.com

Terms and Conditions:

Willclean takes seriously our relationship with customers  To protect both parties we have a terms and conditions policy which we believe protects all parties in our business dealings, and we ask that you read the following when making a booking. Please note our first machine of choice is truck mounted and therefore special requirements are required.

Access: Although we have various types of cleaning machines we do require parking within a short distance of the property to be worked at and on the correct side of the road. For blocks of flats we require parking next to the building at a position relative to where the work is being carried out, so for stair wells we will need to be outside the main entrance, for individual flats underneath a window of the flat being worked at. For bookings made without a site visit it is the customers responsibility to ensure parking arrangements are in place. Should we turn up and not be able to park within the specified location a call out charge of £60 will be charged. If we need to return to our unit to collect a portable machine then an additional charge of £20 will apply.

Cancellations: Cancellations must be made in excess of 24 hours of the appointment scheduled.

1: Payment for work done is to be made on the day or by prior arrangement. In the event we have to chase up payment then we reserved the right to charge £10 per phone call per week for chasing up late payments.

2: Should we turn up at an agreed date and time to carry out work, and either no one is present to allow the work to be done, or the work is cancelled/postponed by the customer to another date, then £50 per hour to cover time and travel will be added to the initial cost to cover those losses for that day.

3: Following on from above, 50% of the agreed job cost plus the loss charge mentioned above (none refundable) will need to be paid into our account before a new date/time is agreed for the work.

Cancellations made within the 24 hour period are subject to a fee of 50% of the agreed cleaning price.

CUSTOMER NO SHOW: Should we arrive as agreed and no one is present with no warning which results in cancellation then a call out charge of £60 or 50% (whichever is the highest) of the cleaning price will be charged. Initially we will wait for 20 minutes whilst we try to make contact by phone, text, email 

CUSTOMER COMPLAINTS:
The comments posted by customers via checkatrade give you piece of mind on the quality service we provide. That is not to say that on some occasions things can fall below the standards expected. Should there be an issue we will endeavour to rectify any area's outlined while onsite. Some stains on particular fibres may be permanent and this will outlined on the day. After every job we encourage our clients to inspect the work before paying. Payment for work carried out will be deemed as a satisfactory result and the job considered complete. If the client has a change in opinion about the quality of work after this process we cannot be held responsible and will not return to the property.
In the very unlikely event of shrinkage, dye bleed, left too wet or furniture damage, we will return to the property for a full inspection and take the necessary action to rectify the issue. Problems of this nature should be reported within 36 hours.

CARPET CLEANER HIRE DAMAGE:
Should a client damage a machine loaned out to them then a minimum charge of £50 will apply dependant on what damage has occurred.

DATA PROTECTION:

We respect the privacy of our visitors, users & customers. By using our website you are accepting our practices as described.

Information we collect: We may collect information that can identify you, eg your name, email address, and any other information that does identify you. Information you provide: We may collect information you provide us by website submissions, e-mail, text or telephone. This could include name, address, contact details, payment method, gender, age and other information.

About others: We may also store information about others that you supply to us for the sole purpose of our business.

Information collected automatically by third parties: We can access information via our internet server which tells us your IP address, browser type, language, viewing times, which track use of our website the purpose of which is to customize the carpet and upholstery cleaning services we can offer. Our internet server (1and1) may use tracking technologies to collect information about users who view this website, We do not supply any information to 1and1.

Third Party Websites: At various places on our website are links to external sites which may or may not operate under this privacy policy, please note we are not responsible for the policies of those sites and therefore recommend you consult their policy.

How we use collected information:  

*To deliver products and services you request.

*Supply customer support.

*Perform research and analysis of our website.

*To contact you by phone, text, email about our products and services.

*To enforce our terms and conditions.

*Manage our business.

Who we share your information with: We do not share your personal information with anyone else. We keep all information you provide confidential and for the sole purpose it was intended.

How we protect you information: We take all measures (physical, electronic, procedural) to safeguard any information you provide. Only the owners have access to the information and for the sole purpose of business functions. Also we use electronic safeguards (firewalls etc) to prevent unauthorized access  

We want you to feel confident using our website, however, no system can be completely secure. Although we take steps to secure your information, we can not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure.

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